Friday, September 25, 2009
Celcom - The Power is in Your Hands?
I normally get an average of 10 calls a day. But over the past 48 hours, my mobile phone did not ring at all. And that's because there was no power in my hands. The Celcom network just went bust.
Apparently, this is the first time in Malaysian history that a service provider went bust for more than a day.
According to Celcom, the high traffic volume which increased by five-fold during the festive period.
"As a result, some of our major network nodes experienced a sudden overloading, causing a loss of signal between the nodes. It is really unfortunate that these nodes, in Kepong, Selangor, and Perda in Seberang Prai, were both affected at the same time," said Celcom (Malaysia) Bhd chief executive officer Datuk Seri Shazalli Ramly.
But I have this question for Shazally: Did you not anticipate heavy call volumes during Hari Raya Aidil Fitri?
Perhaps it slipped Shazally's mind that more than half of the Malaysian population are Muslims and they celebrate Hari Raya Aidil Fitri. Normally, they call or sms their beloved ones to greet them.
I hope it doesn't recur.